Services Google reputation revamp
Your reviews are read before you are.
For many customers, your Google profile is the first thing they see: your star rating, your newest reviews and how you replied to the bad ones. Old reviews, empty replies and outdated photos quietly send people to the competitor with the fresher profile.
What's turning people away.
Your newest review is years old
Customers want to know what you're like now. Stale reviews make them wonder.
Complaints with no reply
An unanswered complaint reads like you didn't care. A calm, helpful reply often wins more trust than a five-star review.
Good customers never leave a review
Customers rarely think to leave one unless someone asks at the right moment. Usually nobody does, while your competitor's count keeps climbing.
The profile looks neglected
Wrong hours, missing services and old photos make a good business look careless.
The numbers
Reviews are the deciding vote.
98%
of people read online reviews, at least sometimes, when they look into a local business.
BrightLocal, Local Consumer Review Survey, 2023 (opens in a new tab)88%
would use a business that replies to all of its reviews. Only 47% would use one that never replies.
BrightLocal, Local Consumer Review Survey, 2024 (opens in a new tab)5–9%
more revenue from one extra star on Yelp, for independent restaurants.
Harvard Business School (Luca), 2011 (opens in a new tab)270%
more likely to be bought: a product with five reviews, compared with one that has none.
Spiegel Research Center, Northwestern University, 2017 (opens in a new tab)
What I do.
Revamp your Google Business Profile
Correct details, the right categories, your services and fresh photos from your shoot day.
Reply to your reviews
I write calm, specific replies in your voice and post them from your profile, to the good reviews and the bad.
Set up a simple way to ask
A link, a card or a message you can give every customer, so new reviews keep arriving. Within Google's rules: no paying for reviews, no picking only the happy ones.
Keep an eye on it
I watch for new reviews and let you know when something needs your attention.
What you get.
A Google profile that looks current and cared for, with recent reviews and thoughtful replies people can trust.
Fresh reviews also help you show up higher in local search, so this work feeds your SEO too.
Every revamp depends on the state of your profile today. I'll give you a clear price after our free consultation call, before any work starts.
Book a free consultation call.
It costs nothing and you're not committing to anything. Tell me about your business and pick a few times that suit you. I'll email you to confirm one.